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We have been running our new appointment system for some time now. This has made a big improvement in the way appointments are being used, for patients, staff and doctors. It has cut down our “Did Not Attend” numbers and appointments being used inappropriately. Be aware that many concerns or medical problems can be dealt with by Nursing or Reception Staff rather than a Doctor. We make every effort to book you with the individual of your choice, however doctors availability varies from week to week depending on clinical, educational and annual leave commitments.
You can now book appointments with a doctor on-line using 
.
If you wish to use this facility please contact the surgery for details on how to register then use click here or visit below.
Pre-Bookable
A percentage of appointments (approximately 30%) are bookable up to 4 weeks in advance. These appointments are for patients who require to be reviewed by a doctor on a regular basis, and for those who know there is no urgency to see a doctor. These appointments are spread throughout the day, to accommodate all patients.
24Hour
We release a number of appointments 24 hours in advance. Appointments for the morning surgery are released the previous morning at 8.30am and appointments for the afternoon surgery at 2.00pm. We cannot guarantee that this appointment will be with a doctor of your choice.
Release on the Day
There are a small number of appointments available for patients who need to be seen on that day by a doctor. These are released each morning and can be booked either by phoning the surgery or at the reception desk.
Please note that these appointments are with those doctors available
on the day and not necessarily the doctor of your choice.
Emergency Surgery—Greenhill
These are appointments for patients to see the duty doctor on an emergency basis only. If you are unwell or feel that you need to be seen in an emergency and cannot wait for a routine appointment, then you can attend this surgery. It is held at 12.00 noon each week day. You do not need to book an appointment but will be seen in order of arrival. Please Telephone first as we may have bookable appointments available or, on very rare occasions, the practice may be closed.
Please note that the duty doctor can be called out at any time
during this surgery for an emergency.
Emergency Surgery—Shenstone
If you are unwell or feel that you need to be seen in an emergency and cannot wait for a routine appointment, your details will be brought to the attention of the Shenstone duty doctor who will decide on the appropriate action.
On Tuesday afternoon, when Shenstone Surgery is closed, emergencies can be seen at Greenhill Health Centre, Lichfield.
Telephone Consultation
If you would like to speak to a doctor on a non-urgent matter such as a medication query or results, please call before 10.30 am and one of the doctors will call back later the same day to a designated phone number. These consultations are also useful for patients who are elderly or find it difficult to come to the surgery.
Home Visit
If you are too unwell to attend the surgery, and need a doctor to visit you at home, please try to call before 10.30 am. When phoning please state the name, address and age of the patient, the nature of the illness and your telephone number. The doctor may phone or visit.
All patients should try to attend the surgery if possible.
Practice Nurse Appointments
Our team of Practice Nurses offer appointments each day, providing a range of services including:
Please note that nursing staff cannot prescribe medication or diagnose your condition.
Nursing appointments are bookable in advance and on the day.
Chaperones
If you wish a chaperone to be present during a consultation please ask. Nursing and administrative staff are fully trained to provide this service.