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Westgate News

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Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Patients Aged 75+

Service to Patients Aged 75 and Over


 


You may be aware that from April 2014 all practices are required to nominate a ‘named GP’ for patients 75 years of age and over. This GP has overall responsibility for the care and support that the practice provides to them.


You do not need to take any action: Your ‘named doctor’ is your registered doctor and whose name appears on your repeat prescription slip, but you can continue to see any of the doctors in the practice.


 


What are the responsibilities of the named GP?


 


The named GP will:


·        Take lead responsibility for ensuring that the practice delivers all appropriate services to the patient.


·        Ensure that where required and based on the professional judgement of the named GP, the practice works with relevant associated health and social care professionals to deliver care that meets the needs of the patient.


·        Ensure that the physical and psychological needs of the patient are recognised and responded to by the relevant clinicians in the practice.


·        Ensure that the patient has access to a health check if requested.


 


The requirements have been introduced to reassure patients over 75 that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.


 


Does this requirement mean 24-hour responsibility for patients aged 75 and over?


 


No – The named GP will:


·        NOT take on responsibility for the work of other doctors or health professionals.


·        NOT take on 24-hour responsibility for the patient. The requirement does not imply personal availability of the named GP throughout the working week.


·        NOT be the only GP or clinician who will provide care to that patient.


 


Does the requirement mean that patients have to see the named GP when they book an appointment with the Practice?


 


No – Patients can and should feel free to choose to see any GP or Nurse in the practice in line with current arrangements.


 


Health Check


An annual check-up if you are not seeing a doctor or nurse regularly is recommended. Please telephone the Practice to make an appointment with one of our Practice Nurses.



 
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