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Westgate News

Welcome to our website.

Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Practice Merger

Merger Date Brought Forward

As a result of the good progress that has been made ‘behind the scenes’ by both Practices and NHS England, it has been agreed that the date of the merger between Westgate and Cloisters Practices be brought forward to the 1st of December 2017.

We are very happy to comply with this, as this will minimise any disruption to the Practice’s services over the Christmas and New Year period which is often a busy time.


One of the changes that will take place immediately when we merge is that our current IT clinical systems (which include our clinical databases called EMIS) will merge into one single patient database. This will have an impact at the beginning of December when the databases are merged together. There will therefore be no pre-bookable appointments after 12 noon on Friday 1st or all day on Monday 4th December. On Friday afternoon and all day Monday there will be an EMERGENCY surgery only.

Repeat Prescriptions During the Merger Closure

The closure will also affect the repeat prescription timetable and the revised timetable for this period is as below:

Request before 10am on:                 Prescription ready after 3pm on:

Monday 27th November                      Wednesday 29th November

Tuesday 28th November                      Thursday 30th November

Wednesday 29th November                Tuesday 5th December*

Thursday 30th November                   Wednesday 6th December

Tuesday 5th December                        Thursday 7th December

*Between 12:00 and 1:00pm at Shenstone

There is more information below about this merger, plus a link for a list of FAQs (this will open as a PDF). We will update this page and the FAQs as we have more information for you.

Why merge?

The NHS is under constant pressure to meet the needs of local communities at both a Primary (GP Practice) and Secondary levels (Hospitals).

As Lichfield is a rapidly growing city, both practices feel they need to combine their teams and other resources to respond to this growth.

The merger has opportunity to improve the service level to our patients with potentially longer opening times, new services and making the most of the array of skills across the combined staff base.

We have consulted with the Patient Participation Groups (PPGs) of both Practices.

What does this mean for you?

The merger is likely to take place in the New Year.  Further information is available in the enclosed Patient FAQ document (attached).


Patients will be able see any of the GPs working with us. There will be:

  • 20 GPs,
  • 6 Advanced Nurse Practitioners and
  • 10 Practice Nurses, supported by an extensive management and Patient Services team. 

We will provide a varied range of services to patients and the local community.  We work locally with Samuel Johnson hospital, local Nursing Homes and other local Practices.

Work towards the merger is already underway behind the scenes within both Practices in order to make sure that everything happens as smoothly as possible. This includes staff of both Practices working together and also working and liaising with external organizations such as EMIS Web who provide the clinical system for both Practices.  This work may not be very visible to patients but rest assured we are beavering away!

Practice Merger FAQ

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