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Westgate News

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Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Repeat Prescriptions

What is a Repeat Prescription?

 It is a prescription you can get without having to see a doctor or nurse, but initially, the doctor will decide whether it is safe for you to have this medication regularly on repeat.

Our standard prescribing period is 28 days. This may be increased after discussion with your doctor

 How do I order a Repeat Prescription?

Please ensure that you only order what you need

You can order the following ways: -

  • On-line using the Patient Access Service. You will need to register via the practice to make use of this service
  • At the practice – put in request box on the walls on either side of the front desk
  • By post (please enclose a stamped address envelope)
  • Via your selected pharmacist


Please talk to your pharmacist about the Electronic prescription Service (EPS) This gives you the chance to have your prescription sent to the place you choose to get your repeat medicines from

 Please talk to your pharmacy of choice if you would like your prescription to be sent to them. It saves queuing twice.

Medication Review

 A medication review will be performed at least annually or 6 monthly. It is important to review medication regularly to make sure it is effective and will benefit you. This will involve a face-to-face appointment with a doctor or nurse or a telephone consultation. After the appointment a new review date will be recorded. If you exceed your review date you may find that the quantity of your medication is reduced to 2 weeks.


Current cost of an NHS prescription

 £8.80 per item

You may find it more cost effective to obtain a prescription prepayment certificate (PPC) depending on the number of items you have on repeat. These you can obtain from your pharmacist

 3-month PCC -  £ 29.10. This will save you money if you need more than three prescribed items in three months 

12-month PPC – £104.00. This will save you money if you need more than 12 prescribed items in a year

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