Click here to access the appointment systemOur Appointment System Explained
We continually review our appointment system and, in response to patient comments, make minor changes from time to time. This has made a big improvement in the way appointments are being used for patients, staff and doctors.
Be aware that many concerns can be dealt with by nursing or reception staff rather than a doctor. We make every effort to book you with the individual of your choice. However, doctors’ availability varies from week to week depending on clinical, educational and annual leave commitments and we therefore ask that you build up a relationship with more than one doctor.
Booking Appointments
We appreciate that it is not always convenient to call the surgery to book your appointment. You can now book doctors’ appointments on line. Please ask a member of the reception staff, when next at the surgery for further information, bringing one form of identification with you.
We have various appointment options available to you:
Pre-Bookable
The majority of appointments are bookable up to 4 weeks in advance. These appointments enable you to book ahead when a review or routine appointment is required. To book an appointment convenient to yourself, either book online, call into the surgery or telephone the practice. These appointments are spread throughout the day, to accommodate all patients.
Release on the Day For Emergency Appointments
There are a some appointments available for patients who need to be seen urgently on that day by a doctor. These are released each morning and can be booked either by phoning the surgery or at the reception desk. Please note that these appointments are with the doctors available on the day and not necessarily the doctor of your choice
Commuter Surgeries
These are available to all patients whose work commitments make it difficult for them to attend during normal surgery hours. Two days a week we offer morning surgeries (between 7.10am and 7.40am) and evening surgeries (between 6.40pm and 7.30pm) at the Greenhill Health Centre. Please note that these appointments are with those doctors available on the day and not necessarily the doctor of your choice.
Emergency Surgery – Greenhill
This is a surgery for patients who need to see a doctor on an emergency basis only. The surgery is held at 12noon each week day. However, it is very important that you telephone first as we may have a bookable appointment available or, on very rare occasions, the surgery may be cancelled. If you are unwell or feel that you need to be seen in an emergency and cannot wait for a routine appointment, then you can attend this surgery. You do not need to book an appointment but will be seen in order of arrival.
Emergency Surgery - Shenstone
If you are unwell or feel that you need to be seen in an emergency and cannot wait for a routine appointment, your details will be brought to the attention of a doctor who will decide on the appropriate action and you will be informed accordingly.
Telephone Consultations
If you would like to speak to a doctor or nurse in relation to a medical matter, such as a medication query or results, please call before 11.00 am and one of the doctors or nurses will call you back later the same day on a designated phone number. These consultations are also useful for patients who are elderly or find it difficult to come to the surgery.
Chaperones
If you wish a chaperone to be present during a consultation please ask. Nursing and trained reception staff are qualified to provide this service.
Home Visits
Please phone 01543 416633 before 11.00am. This will help the doctors to organise their visiting schedule. House visits are only available for patients who are housebound because of illness or disability.