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Westgate News

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Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation as well as the Caldicott guidelines which are specific NHS guidance on confidentiality. Dr James Rockett is the Practice Caldicott Guardian. Identifiable information about you will be shared with others in the following circumstances:

  • Third parties (e.g Medical Insurance) patient consent is always obtained first. 
  • Within the NHS for secondary care patient information is delivered in a secure manner with consent from GP.
  • Information given to the Health Authority is always in an anonymous format.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Very occassionally the practice takes part in research projects. Patients are recruited to particpate in these projects. No patient data from the practice is submitted to aid research projects without the full consent of the individual patients.

If you feel uncomfortable discussing an issue whilst you are at the front desk then please make the receptionist aware and we would be more than happy to talk to you in a seperate room.


Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.

Model Publication Scheme - further information

 
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