 |
||
 | ||
|
||
| ||
The Surgery is open from 8.30 am to 6.30 pm each week day except Tuesday (8.30 am—1.00 pm).
Disabled access and facilities are available.
Registration: We accept patients from Lichfield and from some surrounding villages (see map). Please register at the earliest opportunity. Visitors to the area can register temporarily. Further details are available from our receptionists.
Appointments: Please telephone 01543 480840. All consultations are by appointment and surgery times vary between 8.30 am and 6.00 pm. We have a proportion of appointments available up to 4 weeks in advance.
We release further appointments 2 days in advance and a small number are released each day for more urgent cases. We cannot guarantee that these will be with the Doctor of your choice.
Home Visits: Please phone 01543 480840 before 10.30 am as this helps the Doctor organise his/her rounds.
Out of Hours/Emergencies: Urgent calls only please. Monday to Friday, 8.00am to 6.30pm telephone 01543 480840 where you will speak to one of our staff, at all other times telephone the same number where you will speak to the local NHS out of hours service.
Telephone Consultations: If you would like to speak to a doctor on a non-urgent matter such as a medication query please call before 10.30 am and one of the doctors will call back later the same day at a designated phone number.
Repeat Prescriptions: These can be arranged with your doctor. Requests should be handed into the Westgate Reception (or posted with a s.a.e.) and your prescription will be available for collection within 48 hours.
PRACTICE NURSES
Our team of Practice Sisters are available on weekdays between 9.00 a.m. and 6.00 p.m. to answer any queries, particularly related to disease prevention, and they are responsible for:-
CHILD HEALTH CLINIC
Alternate Wednesdays 1.30 pm - 2.30 pm. A Health Visitor is in attendance. Developmental checks, weighing and advice are offered. All pre-school children are encouraged to attend. Contact the Surgery for details.
MATERNITY CARE
Ante-natal clinics are held at the surgery alternate Wednesdays 1.30 pm — 3.30 pm. All consultations are by appointment. Parent craft classes are organised by the Community Midwives and Health Visitors. Please speak to your Midwife for details.
SAMUEL JOHNSON COMMUNITY HOSPITAL
This is a G.P. run Community Hospital. Appropriatepatients can be admitted under the care of their GP to the General Ward. The Outpatients Department is served by consultants from Good Hope Hospital, Sutton Coldfield and Queen’s Hospital, Burton on Trent.
G.P. TRAINING
Our practice participates in the advanced training of Doctors for General Practice. These doctors have experience of hospital posts before joining us. They work with us for up to a year and share all aspects of medical care in liaison with the Partners. As part of their training it is necessary for some consultations to be video recorded. Your consent will always be requested in advance. Please accept their services as an extension of our own.
STUDENT DOCTORS
Our practice also participates in the training of student doctors from the University of Birmingham. You will always be asked if you are happy to see them.
CHAPERONES
If you wish a chaperone to be present during a consultation please ask. Nursing and administrative staff are fully trained to provide this service.
PATIENT FEEDBACK
Your input to the running of the Westgate Practice is invaluable. Your comments or suggestions are therefore most welcome. We offer a Practice Complaints Procedure to deal with your concerns and complaints about the service we provide. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. We also have a Compliment, Suggestion or Concerns form available at reception should you wish to bring anything to our attention. Please ask a member of the Westgate Staff if you need any further information.