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Westgate News

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Pharmacy First: Minor Ailments Scheme

Pharmacy First is a scheme available for children and people who do not have to pay for their prescriptions and are suffering from a common ailment. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. See the tab on the right hand side of the page for more information.

Choose and Book

Choose and Book is an electronic referral service which gives people a choice of place, date and time for their first outpatient appointment in a hospital or clinic. When you and your GP agree you need to see a specialist you will be able to choose from a list of hospitals and clinics.

You will be given an appointment reference number, a password and the link to the secure Choose and Book website. You will also be able to book your appointment by telephone.

Patient Information Leaflets

We have a variety of leaflets about our services at Westgate Practice, which can be picked up from both our Greenhill and Shenstone sites. If you would like information in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know.

Carer's Health Check

Have you had your Carer's Health Check? If not contact Reception and ask for an appointment.

Medical Record Summary

Patients now have access to a summary of their medical record relating to medications, allergies and adverse reactions and vaccinations. Patients will need to have registered for on-line services in order to access their record.

Named GP for all Patients

All patients at the Westgate Practice have a ‘Named GP’ who oversees their care. We also call your ‘Named GP’ your ‘Usual GP’. You can however, continue to book appointments with any GP of your choice. If you are not sure who your ‘Named GP’ is, ask the receptionist at your next visit.

Electronic Prescription Service

At The Westgate Practice, you may now get your repeat medicines and appliances using the Electronic Prescription Service. (EPS)

The EPS is an NHS service which gives you the chance to change how your GP sends your prescription to the place you choose to get your repeat medicines or appliances from.

What does this mean for you?

You will not have to visit your GP practice to pick up your repeat paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions on repeat.
  • pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your repeat prescription. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).

Ask any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your repeat prescription to be sent electronically no action is required. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices and pharmacies that see your paper prescription now.

To register for EPS ask your pharmacy for a form or

For more information visit: www.hscic.gov.uk/epspatients, or your pharmacy.

 
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