The Practice will be closed for Protected Learning Time from 2pm on Tuesday 21st January, 1pm at Shenstone.
New for 2020: Care Navigation; Video Consulting & other new services - see home page for details
Winter Newsletter 2019/20
Please see our Vacancies page for our current Practice vacancies.
We are starting to use ACCRUX to send messages to patients about their health care, however this is in it's early stages at the moment.
To view the latest CCG Newsletter please click on the following link - South East Staffordshire & Seisdon CCG Newsletter
Medications to purchase "over the counter". Please see list attached to help you with minor, short term conditions.
Medication Advice for Minor Conditions
eConsult - NOW LIVE - Consult our doctors online
'Ask NHS' app – get involved
Have you used the new Ask NHS App? We want to hear from you! ‘Ask NHS' provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 Nurse to discuss your symptoms further. You can also search NHS approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services. If you haven’t used the app before you can download the app via Google Play (for Android phones) or Apple App Store (for iPhones).
Care Navigation Questionnaire
We are introducing an initiative to help people to find the most appropriate source of help when they call our Practice or pop in to make an appointment.
This means that our specially trained Patient Services Team may ask questions about why appointments are required.
You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as Nurses or Pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.
Our trained Patient Services Team will be able to offer you the most appropriate help using the range of information they have access to.
There is great pressure on appointment availability, especially during the winter months. At the Westgate Practice during December 2019, 6635 patients attended their appointment. However, 365 patients did not attend their appointment and did not cancel.
We have a separate cancellation line please remember to cancel if you no longer need your appointment someone else will!
Confidentiality - Privacy Notice
We have now updated our Privacy Notice in accordance with the new General Data Protection Regulations (GDPR). For further information please refer to our Practice Policies
National Diabetes Audit
The Practice is taking part in an important national project about diabetes care and treatment in the NHS. If you are a diabetes sufferer please read the information on the links below:
National Diabetes Audit Poster
NDA Patient Information Leaflet
Patient Feedback - "You said..." - We did
"I can't always hear the television in the Doctors' waiting area"
We have now added sub-titles to make it easier for you.
“ I have difficulty getting through on the telephone lines and have to wait a long time”
In response to feedback from patients regarding our telephone lines, the Westgate Practice implemented a new telephone system. This new telephone system provides patients with a choice of options to access to speak with the most relevant person. Should a caller not wish to wait, they can decide to call back at an alternative time, however it is better to hold on than to keep ringing back. We now also record all calls for training purposes. Our staff are able to access live information during the day of calls into the practice. This includes how long average callers are waiting, how many callers are queuing at any one time and how many calls have been missed. There is also now a separate option to cancel an appointment.
“ I find it difficult to get an appointment”
The Westgate Practice continually reviews the quality and standard of our performance and the services we provide to patients. The practice is able to offer a wide clinical choice of expertise for patients. We now have 20 GPs working at the practice, 9 practice nurses and 5 advanced nurse practitioners. As a training practice we also have a number of registrars working with the practice. More recently the practice has recruited two new Salaried GPs and a Clinical Pharmacist. In addition, to increased staff resources, the practice now offers "E-Consult" (found on our "Home" page) which is an on-line service where the patient answers a series of questions regarding their health condition, this then goes to a doctor. We will contact you within 24-48 working hours with information of what the doctor wants you to do next. This enables patients to consult with their own NHS GP simply by completing a quick online form. Please see our website for more information